Heroes of Brand and Business Innovation AB Grev Turegatan 40, 114 38 Stockholm
Scania
In order to grow and develop their core business, Scania are working towards improving the quality and effiency of their financial processes. In this project Heroes are supporting Scania to implement a customer centric and digital workflow across the entire company.
Telia aimed to to create A World Class Customer Services. Heroes supported with setting the vision and targets for the initiative. Heroes also helped align and improve the customer and employee experience, prepared the organization for the change as well as participating in the implementation, and ensuring that targets were met.
Visit Sweden aimed to execute on a new Digital Strategy. They turned to Heroes for help with aligning the business strategies and business model into one strategy and a roadmap with a vision for the change. Through implementing an aspiration for change and a common business process, Visit Sweden is now in the process of transforming themselves to be better adapted to the expectations of the market.
Collectum aimed to improve the customer experience for corporate customers. Heroes helped Collectum to set the targets for the initiative. Heroes also supported the shift from a technical perspective to a customer centric perspective both in the preparations for and execution of the initiative.
ICA Banken aimed to speed up the execution of the new brand strategy and align all business transformation work around a customer centric focus. Heroes supported ICA Banken to set a target state for the customer experience and an Aspirational mapping for the transformation.
Telia needed to appoint a Product Owner for business area Fiber at Telia Digital Channels, earlier hosted outside Telia. Heroes helped Telia to build a backlog together with business stakeholders and to engage the new agile team to start up the work and deliver according to common targets for the business area and digital channels. The position was then handed over to the business line.
